The difference Living by our charter
The values that make us different
The Charter was introduced to pledge our commitment to our customers and to the business, and to the values we passionately believe in… such as the transparency, honest endeavour and the quality of our work. Everyday we benchmark ourselves against the Charter to ensure we meet the high standards we’ve set ourselves.
The customer is our primary focus
- We endeavour to help our customers succeed
- We work in a spirit of partnership
- We listen
- We look to add value in all our dealings
We aim to deliver quality, service and value for money
- We aim to get it right first time, on time, every time
- We are passionate about service and continually strive for excellence
- We aim to deliver best value and enhance competitiveness
- We drive efficiency in pursuit of continual improvement
We act with honesty and integrity in all our dealings
- We are transparent in all our relationships
- We only promise what we can deliver
- If things go wrong, we communicate – and put them right
People make the difference
- We work in a spirit of teamwork and co-operation, where everyone can give their best
- We develop our team to meet the needs both of our business and of our customers
- We encourage our people to take pride in their work and strive for excellence
- We are one Pensord. Great things happen when we work together
We have a responsibility
- We embrace our broader social responsibility and contribute in a meaningful way to the community of which we are part
- We care about the environment and are committed to the continual improvement of our environmental credentials
These are not just words – these are the values by which we live and work.
