Troubleshooting and contact form

You might experience problems when making your PDF file through Acrobat Distiller. We have listed some common errors below and some solutions

Error: Font restrictions
Possible problem: You have a font from a vendor that does not allow embedding
Soultion:Contact the vendor for a version of the font which allows font embedding

Error: DistillerSave
Possible problem: Anti-virus software not allowing the PDF to be generated
Solutions:

1. disable the font software as a testing measure
2. run any liveupdates to ensure compliancy

Error: NoStringVal
Possible problem: Corrupted objects on the page
Solution: Take some objects off your page and try again

If you still experience problems with PDF creation from Microsoft Publisher 2003 then either call the pre-press department on 01495 223721 or fill-in the form below: