They were impressed by the printer’s attention to detail, with initiatives such as inviting staff throughout the business to put themselves in the shoes of their clients, resulting in reduced delays and all processes running to the highest possible standards.

Darren Coxon said: “We’ve been an award winner in the past, even picking up the UK Print Company of the Year, but this one is particularly gratifying, as our business lives or dies on our customer service. Technology enables printers to compete on quality and price, but it’s so important to nurture close relationships with publishers, and I’m really pleased to see our team get the industry recognition they deserve.”

Pensord print the PrintWeek magazine, and editor and publisher Darryl Danielli said: “It goes without saying that if it had been our choice and not the team of judges Pensord would still have won because we live and breathe the team’s customer service prowess week in week out.”